About JECT
JECT is a medical aesthetics brand specializing in cosmetic injectables and medical-grade skincare. We offer a curated menu of services in a warm and inviting environment with safety and results as our utmost priority. Our mission is to make these services accessible and mainstream. JECT has locations in New York, Florida, California, New Jersey with additional locations in the works as well.
Description
The Practice Care Coordinator is the first person our patients interact with, and the last — making this role essential to the experience we deliver from start to finish. We're looking for someone who genuinely enjoys working with patients and takes pride in providing an exceptional level of customer service.
In this position, you'll help manage the patient pipeline and identify opportunities to enhance both patient care and practice growth. Success in this role comes from combining service excellence with a thoughtful, consultative approach — guiding patients through their journey while ensuring every interaction reflects the quality of care our practice is known for.
We're currently hiring for our West Village location.
JECT’s Core Values
Specialized: JECT sets the industry standard for medical aesthetics. Our providers are all board-certified medical professionals that specialize in aesthetics, with extensive professional experience. All providers complete JECT Academy, an innovative and rigorous aesthetics training program that encompasses all relevant aspects of the field.
Personalized: JECT consistently goes above and beyond to provide our patients with a personalized experience and unparalleled results. We specialize in full face consultations that consider a holistic and multifaceted treatment approach. Our priority is development of individualized treatment plans reflective of our expertise and our client’s aesthetic goals.
Welcoming: At JECT, we pride ourselves on approachability and providing our patients comfort and ease throughout the entirety of their experience. We get to know our clients on a personal level and take the time to discuss their goals, questions, and concerns. The JECT environment feels warm and inviting, while also conveying to the client that they’re in the best of hands.
Collaborative: As one of the fastest-growing aesthetics businesses in the industry, our team is made up of the best and the brightest. We build upon our collective knowledge to ensure patient safety and the best results for our clients. We uplift one another and cultivate a supportive environment that encourages growth on both the individual and company level.
Key Responsibilities
- Manage and respond to incoming client communications via phone, text message, and email
- Provide clients with an educational and value-enriched consultative approach, to initiate, expand, and close sales opportunities
- Answer all questions regarding costs and services (deferring to a provider if necessary)
- Schedule clients for initial and future appointments and enter all relevant client demographics into practice management system as directed
- Resolve client questions and issues with the utmost care and attention to detail
- Share customer feedback and information with other team members and managers to continuously evolve the client experience
- Maintenance of client profiles across all systems: completing profiles for new clients, updating contact details when required, recording notes after all interactions with client, whether the interaction was via phone, text, email, or in-person
- Nurture relationships and facilitate client reach outs proactively and on a regular basis
- Deliver personalized service while meeting quality and productivity standards
- Ensure confidentiality of sensitive information
- Radiate the JECT mission and team goals, including KPIs and OKR
